Contact & Customer Support
Have questions about your PRO membership, quantitative formulas, or GDPR rights? We're here to help.
Direct Channels
Official Support Email
info@moatpicks.io
Monitored by our core team • 24-48h SLA
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GDPR & Data Rights
To request account erasure or data portability, email us with subject "GDPR Request".
View Privacy Policy →🏢 Legal Entity & Operating Company
MoatPicks.io is operated and maintained by Alboran Ventures OÜ.
🔒 Data Security: All inquiries are kept strictly confidential under EU GDPR regulations. We never share or sell contact information.
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Frequently Asked Questions
💳 How do I cancel my PRO subscription?
You can cancel your subscription at any time with one click directly via the Stripe Customer Portal inside your account, or by sending an email to info@moatpicks.io. You will continue to have full PRO access until the end of your current paid billing period without any penalties.
⏱️ How frequently are Moat Scores and stock prices updated?
Stock quotes and dynamic rankings update continuously every 3 hours during active market trading. Superinvestor 13F whale data is updated quarterly following regulatory SEC filings.
🗑️ How do I request account deletion under GDPR?
Under GDPR Article 17 ("Right to be Forgotten"), you can delete your account by submitting the contact form above with topic "GDPR Data Erasure Request" or emailing info@moatpicks.io. All your credentials and telemetry are permanently purged within 30 days.
📈 Do you provide personalized investment advice or execute trades?
No. MoatPicks is an educational and quantitative screening platform. We do not provide personalized financial advice, manage portfolios, or execute trades. Please read our NFA Disclaimer.